PRIVACY POLICY
Information that we collect:
We gather and store voluntary information provided to us by yourself on the website or in any other way. The Internet Protocol (IP) address used to collect your computer to the internet, login information (email address and password), computer and connection information, along with purchase history will be collected when you visit the site. We may use software tools to measure and collect session information, such as page response times, how long is spent on particular pages, page interaction, and methods used to browse away from the website. Personal information (name, email, password, communications), payment details (credit card information), comments, feedback & reviews, recommendations, and personal profile is also collected.
How this information is collected:
When you complete a transaction or form (e.g. contact form) on our site, we will collect personal information you provide. This information will be used for the specific reasons stated in the above section only.
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Such personal and non-personal information is collected for the following purposes:
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​The provide and operate the services.
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The provide customer assistance and technical support.
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To contact visitors and users with general or personalized service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services.
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To comply with any applicable laws and regulations.
How our visitors' private information is stored, used, shared or disclosed:
Our website is hosted on the Wix.com platform, which is the online platform allowing us to sell our products and services. Wix.com's data storage, databases and general applications, may be used to store our customer's data on secure servers behind a firewall.
The direct payment gateways offered by Wix.com and used by W2 Fitness are aligned with any standards set by PCI-DSS as managed by the PCI Security Standards Council. These standards help ensure the secure handling of credit card information by our store and its service providers.
Communication with our customers:
We may contact you for the following reasons:
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To troubleshoot problems with your account.
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To resolve a dispute.
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To collect fees owed.
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Surveys or questionnaires.
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Send updates about our company.
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Any reasons necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement you may have with us.
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We may contact you via Email, Telephone and Postal Mail.
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How can I withdraw my consent?:
If you would no longer like us to process your data, please email us via hello@w2fitness.co.uk.
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Privacy policy updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Any changes will take affect immediately after they have been posted on the website. If we make material changes to the policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we used and/or disclose it.
Questions and your contact information:
If you would like to: access, amend, correct or delete any personal information we have about you, you are invited to contact us at hello@w2fitness.co.uk.